24 months warranty
We believe in the quality of our products. That's why, as a B2B store, we offer a 24-month warranty on all devices. Good product quality is important to us, which is why we carefully select manufacturers and items in our range, test all devices and also obtain customer feedback.
Even the best manufacturers make mistakes. In rare cases, it can therefore happen that an appliance is defective during the warranty period. These rare cases usually involve undetected hardware faults that did not cause a failure during the quality check at the factory, but which occur shortly after commissioning. In such a case, please contact us by email to make sure that it really is a defect. Then simply send the device back to us with a description of the fault:
spstiger UG (haftungsbeschränkt)
Hans-Stoll-Str. 36
21035 Hamburg
Hans-Stoll-Str. 36
21035 Hamburg
We will then deliver a replacement device or repair the device as quickly as possible.
Spare parts and repairs
The most common reason for failure is damage to the appliance during operation or during installation and commissioning. This happens quickly in the heat of business. Mechanical damage to the touch surface of touch panels in particular occurs from time to time.
We are happy to offer repairs and spare parts for our devices at fair prices. The front with touch unit, for example, is usually available as a spare part for our HMIs, as are mounting clips, plugs and other small parts. Please feel free to contact us at kundendienst@spstiger.de.
We can also repair defective PLCs, e.g. where inputs or outputs have burnt out due to overload.
We think repairing instead of buying new is a good idea. Buying a new device would of course be better for our turnover, but we prefer to protect the environment and your project budget. That makes us feel better.
Defective devices from other manufacturers
If you have defective devices from other manufacturers, please contact our partner HMI-Repair: They can repair almost any defective device, no matter how old it is: www.hmi-repair.de.
